Customer management
Manage enquiries, customer communication, enrolment and the ongoing customer journey in one system.
20+ yearsSupporting sport and leisure
One platformAcross the customer journey
Multi-siteBuilt for layered operations
High-volumeDesigned for demanding operations
The TIDE platform
One platform for the complete customer and operational journey
TIDE brings together customer enquiries, enrolment, bookings, payments, communications, instructor operations, training, compliance and reporting. It supports organisations operating across multiple venues, regions and business levels while providing each authorised user with access appropriate to their role.
Enquiry
Enrolment
Delivery
Progression
Insight
Bookings and operations
Support bookings, scheduling, attendance, instructor activity and day-to-day venue operations.
Training and progression
Manage instructor training and compliance while recording and communicating student development and progression.
Reporting and business intelligence
Provide operational and performance reporting across venues, regions, licensees and wider organisations.
Connected by design
Connected systems. Joined-up journeys.
TIDE can connect with services used across marketing, payments and communications, bringing authorised information into the right operational workflow.
When an organisation connects a lead-generation service, TIDE can turn new customer enquiries into structured records, retain relevant attribution and give authorised teams a clear route from first interest to follow-up. Each organisation can access only its own information.
Established technology partner
About Sporting Technology
Sporting Technology provides software and technology services for sport and leisure organisations. We design, develop and operate TIDE to give organisations visibility and control across the customer journey, operational delivery and business reporting.
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